Job Description
We are searching for an Appointment Coordinator -- To handle incoming calls and requests from patients and physicians for referrals and scheduling appointments for multiple patient care teams throughout the Texas Children's Hospital System, utilizing a computerized registration and scheduling system and multiple software applications. To identify a unique patient identification number (medical record number) to track a patient's care throughout TCH IDS and facilitate the billing of hospital charges, to register patients and obtain correct demographic and insurance information (this includes parent/guardian information). To educate and communicate to patient families or responsible parties arrival times, how to cancel and reschedule an appointment, and all other necessary information to streamline the process for patient arrival. The intake and appointment coordinator represents the organization in contacts with internal and external customers by obtaining and giving information, scheduling, interpreting and interceding as directed.
Think you’ve got what it takes?
Job Duties & Responsibilities
- Responsible for accurately and completely recording and communicating information from customer
- Demonstrates excellence in oral communication and proper phone etiquette as the first contact point for referring physicians. Answers calls and appropriately screens and route the call to the designated coordinator.
- Obtains complete and detailed information from callers and completes the Consult Sheet for referrals (demographics, insurance, referral details, some prenatal history).
- Promptly and accurately register patients in the TCH systems. Also calls and registers patients for admission, procedure, or delivery.
- Requests records from referring physicians; obtains the necessary authorizations per HIPAA guidelines. Forwards referral records to the coordinator and accurately documents this on the Consult Checklist.
- Enters patient information in the Databases in a timely manner. Conducts maintenance and regular updates to databases, obtains queries from database.
- Assists the coordinators in conducting predetermination of coverage and preauthorization of diagnostic and treatment procedures as directed.
- Schedules ultrasound, MRI, echocardiography, and other evaluation/diagnostic procedures as directed.
- Coordinates/schedules consults with the multidisciplinary team specialists as needed.
- Informs coordinators or back-up personnel when unable to pick up center calls and responsible for securing coverage of calls while away from the desk or office.
- Faxes reports, physician consult notes or referral letters and clinical coordinators’ letters to referring and primary physicians as directed.
- Assists patients with obtaining and or arranging appropriate nearby housing including the Ronald McDonald House.
- Demonstrates a mastery of multiple computer software applications.
- Handles incoming calls for appointments from patients, internal staff and physicians in a courteous, professional, and timely manner.
- Assists the clinical coordinators in scheduling patients for testing or procedures.
- Participates in office/department team activities and observes established internal policies.
As part of our commitment to maintaining a safe and healthy workplace, all successful candidates will be required to undergo respiratory fit testing in compliance with occupational health and safety standards
Requirements
- H.S. Diploma or GED
- 2 years of experience with appointment scheduling and coordination or other related healthcare experience
About Us
Since 1954, Texas Children’s has been leading the charge in patient care, education and research to accelerate health care for children and women around the world. When you love what you do, it truly shows in the smiles of our patient families, employees and our numerous accolades such as being consistently ranked as the best children’s hospital in Texas, and among the top in the nation by U.S. News & World Report as well as recognition from Houston Business Journal as one of this city’s Best Places to Work for ten consecutive years.
Texas Children’s comprehensive health care network includes our primary hospital in the Texas Medical Center with expertise in over 40 pediatric subspecialties; the Jan and Dan Duncan Neurological Research Institute (NRI); the Feigin Tower for pediatric research; Texas Children ’ s Pavilion for Women, a comprehensive obstetrics/gynecology facility focusing on high-risk births; Texas Children ’ s Hospital West Campus, a community hospital in suburban West Houston; Texas Children ’ s Hospital The Woodlands, the first hospital devoted to children ’ s care for communities north of Houston; and Texas Children’s Hospital North Austin, the new state-of-the-art facility providing world-class pediatric and maternal care to Austin and Central Texas families. We have also created Texas Children ’ s Health Plan, the nation ’ s first HMO focused on children; Texas Children ’ s Pediatrics, the largest pediatric primary care network in the country; Texas Children ’ s Urgent Care clinics that specialize in after-hours care tailored specifically for children; and a global health program that is channeling care to children and women all over the world. Texas Children ’ s Hospital is affiliated with Baylor College of Medicine, one of the largest, most diverse and successful pediatric programs in the nation.
To join our community of 15,000+ dedicated team members, visit texaschildrenspeople.org for career opportunities.
Texas Children’s is proud to be an equal opportunity employer. All applicants and employees are considered and evaluated for positions at Texas Children's without regard to mental or physical disability, race, color, religion, gender, national origin, age, genetic information, military or veteran status, sexual orientation, gender identity, marital status or any other protected Federal, State/Province or Local status unrelated to the performance of the work involved.
