Company Description

Position Summary

Be part of the team that helps maintain our medical equipment in hospitals, nursing homes, ambulatory surgery centers, and in the homes of those in need of assistive devices. Assist customers and our internal team, via various telephonic and electronic means with orders for replacement parts, mechanical issues, and a variety of customer needs. Reconcile adverse situations while maintaining positive customer relations and following approved customer support policies and procedures. To learn more about GF Health Products, Inc., visit our website at www.grahamfield.com

Job Description

General Accountabilities in this Role:

Via phone and other electronic means, trouble shoot product issues for customers
Communicate with internal stakeholders regarding chronic issues about various topics
Determine replacement parts required and process customer orders
Handle any permanently assigned special projects
Document all interactions in the appropriate software program

Qualifications

Summary Job Requirements

Must be mechanically inclined
Ability to lift and move from 10 to 15 pounds
Ability to kneel, bend, reach, etc… in order to review mechanical problems
Excellent interpersonal/communication/problem solving skills (both verbal and written).
Computer proficiency in all MS Office software
Strong independent work ethic and ability to multi task
Related experience is helpful, but not mandatory
Limited travel may be necessary from time to time.

Additional Information

The Rewards:

Fantastic, casual working environment
Combination on-site and remote work experience
On premises gym
Friendly
Comprehensive benefit package
401(k) with company match
Competitive health, dental and vision insurance plans
Paid Vacation, Holidays and Personal Days
Paid Life Insurance, Employee Assistance Program and Short-Term Disability

All qualified applicants will receive consideration for employment without regard to race, color, gender identity or expression, age, religion, height, weight, AIDS/HIV status, intellectual disability, mental disability, physical disability, including but not limited to blindness, unless it is shown that such disability prevents performance of the work involved, medical condition, handicap, national origin, ancestry, sexual orientation, marital status, domestic partnership status, parental status, military status, veteran or military discharge status, political beliefs, organizational affiliations, source of income or housing status or any other status protected by applicable law. GF Health Products, Inc. is a drug free workplace.

Graham-Field (GF Health Products, Inc)

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