Customer Care Representative

Position Overview

Do you consider yourself to be excellent at building rapport with others and delivering great service? Are you searching for a place that has a great team to work with daily? Awesome! We may have the perfect opportunity for you.

Location

Brilliant Veterinary Care is a brand new, full-service, small animal practice in the heart of Manhattan’s Upper West Side. Located only two blocks from Central Park, there is so much to see and do. From taking a stroll in Central Park, exploring cultural landmarks, or enjoying a meal at one of the local eclectic restaurants, you will want to make sure to have plenty of time to enjoy the magical journey the Upper West Side has to offer!

Practice Overview

We are a privately owned hospital with deep-rooted connections to our neighborhood. We strive to provide individualized, thoughtful care of the highest standard for our patients. Our state-of-the-art hospital includes 4 exam rooms, surgical and dental suites, digital radiology and ultrasound, cold laser therapy, and full in-house lab equipment. As a privately owned practice, we are allowed the freedom to customize care for the individual patient. Our staff works together as a team to create the best possible veterinary experience for both our patients and our clients.

What You’ll Be Working On

● Greeting and checking in clients/patients in a warm approachable manner fostering client relationships and trust

● Answering phone calls and assisting clients with scheduling appointments, refilling meds and general questions for the front desk and medical staff

● Be a positive, engaged team member who is willing and able to offer support to others

Qualifications

● High School Diploma or equivalent required

● Minimum of 2-years of experience working in hospitality or customer service

● Ability to be flexible with schedule

● Strong organization, time management, and attention to detail

● Highly motivated, with a demonstrated passion for excellence and continuous learning

● Demonstrated commitment to ethics and integrity

● Strong interpersonal, verbal and written communication skills

● Team player with the ability to work independently to meet deadlines, goals and objectives

What’s In It For You

● Competitive wages

● 4-day work week

● Health insurance

● 401K

● Paid time off

● Growth opportunities

Contact

kheidgerd@brilliantvets.com

www.brilliantvets.com

We are an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

Brilliant Veterinary Care NYC

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Customer Care Representative